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<title>Mengelola kualitas layanan perbankan:</title>
<subTitle>Ikatan Bankir Indonesia</subTitle>
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<languageTerm type="text">Indonesia</languageTerm>
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<extent>xiv, 310 hal, glosarium</extent>
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<note>Buku ini menjadi acuan minimal yang harus dimiliki calon teller, customer service, atau funding officer bank. Sumber utama buku ini adalah Standar Kompetensi Kerja Nasional Indonesia (SKKNI), berbagai modul atau bahan pelatihan yang dilaksanakan oleh berbagai bank, serta praktik yang ada dalam industri perbankan Indonesia.</note>
<subject authority=""><topic>Bank dan perbankan</topic></subject>
<subject authority=""><topic>Bank dan perbankan, Pelayanan</topic></subject>
<classification>332.17</classification><identifier type="isbn"></identifier><location>
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